FAQs

1. What currency are your prices listed in?
All prices on our site are listed in USD (United States Dollars).

2. When will my order ship?
We do our best to process and ship orders as quickly as possible.

  • Production time: Please allow 4–7 business days before shipment.

  • Shipping time: On average, shipping takes 15–21 business days.

  • Tracking Info: Tracking numbers are updated 3–5 days after your order has shipped.

If you haven’t received a tracking number within 7 business days of your order shipping, please contact us at info@saharaglam.com.

3. Can I return my order if I’m not satisfied or it’s damaged?
Yes! We offer a 100% money-back guarantee on defective or damaged items.

  • Returns must be made within 30 days of delivery.

  • Customers are responsible for return shipping.

  • Be sure to include your name and order number with the return.

Note: If your item is still in transit, please wait for it to arrive before starting the return process.

4. Can I cancel my order?
Absolutely! You can cancel your order at any time before it ships.
If the item has already shipped, you’ll need to use our return process for a refund.

5. I entered the wrong shipping address. What should I do?
If you’ve made a mistake in your shipping address:

  • Reply to your order confirmation email immediately to correct it.

  • Or email us at info@saharaglam.com within 24 hours.

Unfortunately, we cannot make changes or offer refunds after 24 hours of order placement.

6. How long does shipping take?
Shipping times vary depending on your location. We ship globally from multiple fulfillment centers.
Estimated delivery: 15–25 business days after shipping.

7. My question isn’t listed here. Can you help me?
Of course! We're always here to help.
Please email us at info@saharaglam.com and our team will get back to you as soon as possible.

Tip: For faster service, include your order number and a clear description of your inquiry.